Reviews

Ron and Lazo helped us the most and both deserved their own 4 stars. However, our overall experience is meh. Dealership needs to fix their vending machines. We are made to wait 3 hours before getting to the accounting without any form of refreshments or snacks. I don't understand why we have to wait that long because all negotiations are made via e-mail with Daniel, the Sales Manager. He was very quick to respond to my inquiries before buying the car but completely ignored us when we emailed/called him about an issue with the car after sales. He only talked to us in the dealership to BEG to use their financing instead of our bank which we respectfully declined since we have a better rate. On the day of buying the car, we only received 1 key fob because the other one is "missing" but after almost 2 weeks of being transferred to several people and emailing/texting everyone we know in the dealership, we finally received it today. Also, credit card surcharge, really?

Perfect!

Overall, the sales process was average. Was surprised that we had to wait an hour between making the deal and being able to see the finance person to complete a cash sale. Was not happy that it was such a long process to actually pay for the car. The dealer offered no perks. BTW, there is no Chevy sign - look for the big Ford sign. That’s where they are. I can’t believe Chevy lets them do that.

Very responsive and friendly staff.

The experience I had purchasing my vehicle was great (July 6, 2025). It was straight forward and negations where upfront and fair. I left very satisfied. This was largely due to the salesperson (Abdul Bin Osman) and sales manager (Ronnie Cassetana) to include finance. All three took their time to explain all parts of the process so I was fully aware and completely comfortable. The experience left a good impression, and I will think of Malloy Ford when the time for vehicle purchasing comes around again ...especially if Abdul and Ronnie are there.

Great experience! Derrick was great, attentive, and ensured every step was smooth!

I have never encountered such unprofessional and misleading staff and management in my life. My experience purchasing a car from your dealership was one of the worst I’ve had in the United States. When I initially selected a vehicle on your website, it was listed with a discount of over $7,000. However, when I visited in person, the price offered to me was around $80,000 — significantly higher than the website’s listed price. I refused the offer and left. Later, I received a call from your team saying that if I came in the same day, I would receive an additional $5,000 discount. But when I returned, the price still did not match the website listing. Even after showing the online price, no one honored it — instead, they quoted a higher price. Because I urgently needed the vehicle, I accepted it. Regarding financing, I was initially told that the interest rate was 10%. I agreed and paid a $1,000 down payment. However, when I returned the next day, they said the rate had changed to 12.5%. I refused to proceed under those terms and asked for my money back, which I thankfully received. A few days later, one of your employees called me again and told me to come back and get the car at the original 10% rate. But when I showed up, I was told that the person who called me had no authority and wasn’t allowed to make that offer. Eventually, I ended up purchasing the vehicle with a 12% interest rate. I’ve purchased several cars from various dealerships across the U.S., but I’ve never witnessed such disorganized, deceptive, and unprofessional behavior. Everything I said and experienced is likely recorded in your cameras and system, and I encourage you to review it. I sincerely hope no other customer has to go through the kind of misleading experience I did. I strongly request that your management investigate this issue seriously and ensure your staff treats future clients with honesty and professionalism. With this kind of experience, I doubt any customer would want to return to your dealership.

They are friendly and helpful, specially the sales person, he is so amazing. Thank you for everything.

Buying from Malloy Alexandria was one of the easiest buying experiences I have been through.